PNM Resources
A energy service provider for the state of New Mexico
Redesign of the utility website www.pnm.com. The redesign includes providing the best experience for its customers.
PNM Resources Website Redesign initiative was awarded the Global Project of the Year for 2014.
JD Power has recognized the website www.pnm.com (m site + RWD) developed in Liferay, ranking it number one in the Customer Services Online category in the mid‐size utilities sector as well as supporting future design trends and to scale across multiple devices.
We appreciate Parimala’s efforts and guidance in taking our project team through the development of the PNM.com wireframes.
No doubt Parimala will miss the “dry heat” of New Mexico (and Houck’s dry humor) as she experiences the sites of Northern CA. We wish Parimala good fortune in her next adventure.
Individual contributions included...
- Requirements analysis of the proposed website which involved an understanding of the projected business needs.
- Designing the wireframes per industry best practices to meet
business goals and user needs. - Project Management of the creative development effort coordinating with client, and the design & engineering teams at Cognizant and PNM, in an offshore and onsite project development model.
- Supported the project team on project plans, scoping, timelines, execution, quality, resource management and scheduling.